I cannot log into my server. What do I do?

If you cannot log into your server (the server reports „access denied“), try these solutions, one by one:

  • Ensure you are entering the correct IP address of the server.
  • Ensure you are entering the correct username. It will most probably not be root.
  • Ensure you are entering the correct password. In the case of the VNC console: The keyboard layout on the local machine may be different from that on the remote one. You can verify the keyboard settings when entering the username.
  • Ensure that the server is running, for example using the ping command directed at the server’s IP address.

If you are still unable to log in, you may contact us directly using the online chat form which is available on the Home at Cloud website in the lower right-hand corner or using the Home at Cloud support e-mail.